Hale
I’ve realized that sometimes, I could be a bit unreasonable. I’ve been constantly saying to the front-line employees that there should be a person at exactly 8AM to cater to the clients as office hours starts at that time. There will be times where no one is available because they will be late, had a stomach ache, had difficulty finding a ride and so on. I get it. I really get it because there will be times where, as they would call it, life happens. No one will prepare you for it. But my issue here is that it has become a habit. I remember when I was in their shoes 5 years ago, there were only a couple of incidents where Kris and I had been late in coming to the office. This in turn made the ire of our then supervisor. In the ENTIRE duration I was assigned in that spot. I just couldn’t accept it that they will be performing less than what is expected of him. There is a standard to be followed and if such person is remiss in his/her function, we will be subjected to an audit...
